Policies & FAQ

Fill your cart and tap Make an offer: one price for the whole cart, a note on why, and where you'd like to pick up. We accept, counter or decline within 18 hours. Once we agree, you have 18 hours to pay the 5% and reserve.

It holds your items: on an agreed $500 you pay $25 now and $475 at pickup. Always exactly 5%, by card or Zelle/Venmo; store credit pays it first. Nothing is held until it's paid.

Every order starts in the cart, as an offer on the whole cart or a trade towards it. An offer of the full cart total is fine.

There is no volume pricing. Put everything in one cart and make one offer for all of it.

We agree the place and time with you in your deal's chat, then email you reminders.

Yes. Ask in your order's chat and we'll agree a new time. There is no fee.

At pickup, in cash, Zelle or Venmo. No cards at pickup.

No. The agreed price is what you pay.

Cancel within 24 hours of paying (or before pickup, if sooner) and the payment becomes store credit. After that it is forfeited. Payments are never refunded as cash.

A balance on your account. It pays toward the 5% the next time you reserve.

1 hour after your pickup window we flag a no-show. Once we confirm it, the payment is forfeited.

Fill your cart, tap Trade towards order and send photos, a CSV or a Collectr or Card Ladder link. We send a final deal within 18 hours; accept it and pay 5% of what you owe (nothing if your credit covers it). The credit can change at pickup if the cards don't match the photos. Trades never pay out cash; to sell for cash, use Sell.

Send the amount with the memo code we show, then upload a screenshot. That reserves your items at once; we check it after. Short or fake payments cancel the order.